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Award-winning
customer
experience
centre solutions

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Level 1 BEE
Customer Experience Centre

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About us

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Over a decade of service excellence, and counting.

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We at ELS are proud to have transformed customer service management through our innovative approach, world-class quality assurance, and comprehensive solutions.

To us, it’s all about enhancing the connection between your business and its customers, and ensuring that you have robust systems in place to keep your team strong, and your prospects growing.

What started as a lean team of skilled administrators, quickly grew into an award-winning team of over 100 highly skilled customer
experience experts, collectively reshaping the way companies design and deliver customer experiences.

Today, our team continues to grow – and our hunger for constant learning and refining never ceases. The only thing that remains fixed,
is our commitment to providing our clients with flexibility, agility and the ability to excel.

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Services

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Elevate your customer experience offering and support systems.

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We are committed to ensuring that your team is well trained, geared up and inspired to grow your customer relationships.

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Expertly developed contact centres to provide world-class service to your customers.

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You focus on growth while we take care of the admin.

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Lead generation – at scale – plus in-house sales and retention teams to take your business to the next level.

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From processing to interacting with your customer, we ensure that your agents are effective brand ambassadors.

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A next-gen contact centre solution

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In order to give your customer the best possible experience – and to achieve the best possible results for your business – we harness the power of everything from AI and robotics to chat bots and social networks.

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“We harness the power
of everything”

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4-Step Simplification: Our Process

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1

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EXPLORE & DEFINE

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First, we ensure that we analyse and understand every detail of your business and its requirements. We then go on to explore your customers’ unique needs in order to map our route to providing them with a positive, memorable experience.

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2

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SELECTING YOUR DEDICATED EXPERT

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As a team, we look at your vision and carefully select the ideal customer experience expert to help achieve your business goals.

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3

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TRAINING & GEARING

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Our expert takes the time to understand your systems in great detail, and at the same time, we start gearing the best desk support agent for you.

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4

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WORLD CLASS SUPPORT

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We’re proud to offer you world class, measurable support with SLA-driven outcomes.

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Our success in numbers

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percent_sign=”off” _builder_version=”4.4.6″ title_font=”|700||on|||||” title_font_size=”19px” number_font=”|700|||||||” number_text_color=”#ffffff” number_font_size=”55px” background_layout=”dark” custom_margin=”22px||||false|false” custom_padding=”|23px||23px|false|true”][/et_pb_number_counter][/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.4.6″ custom_padding_tablet=”” custom_padding_phone=”30px||30px||true|false” custom_padding_last_edited=”on|phone” border_width_right=”1px” border_color_right=”rgba(255,255,255,0.71)” border_color_bottom=”rgba(255,255,255,0.55)” border_width_right_tablet=”” border_width_right_phone=”0px” border_width_right_last_edited=”on|tablet” border_width_bottom_tablet=”” border_width_bottom_phone=”1px” border_width_bottom_last_edited=”on|phone”][et_pb_image src=”https://www.elscx.com/wp-content/uploads/2020/05/red-hand.png” title_text=”red-hand” align=”center” _builder_version=”4.4.6″ background_enable_color=”off” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”5px” box_shadow_blur=”5px”][/et_pb_image][et_pb_number_counter title=”Satisfied Customers” number=”65 000″ percent_sign=”off” _builder_version=”4.4.6″ title_font=”|700||on|||||” title_font_size=”19px” number_font=”|700|||||||” number_text_color=”#ffffff” number_font_size=”55px” background_layout=”dark” custom_margin=”22px||||false|false” custom_padding=”|23px||23px|false|true”][/et_pb_number_counter][/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.4.6″ custom_padding_tablet=”” custom_padding_phone=”30px||30px||true|false” custom_padding_last_edited=”on|phone” border_color_right=”rgba(255,255,255,0.71)” border_color_bottom=”rgba(255,255,255,0.55)” border_width_right_tablet=”” border_width_right_phone=”0px” border_width_right_last_edited=”on|tablet” border_width_bottom_tablet=”” border_width_bottom_phone=”0px” border_width_bottom_last_edited=”on|phone”][et_pb_image src=”https://www.elscx.com/wp-content/uploads/2020/05/red-board.png” title_text=”red-board” align=”center” _builder_version=”4.4.6″ background_enable_color=”off” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”5px” box_shadow_blur=”5px”][/et_pb_image][et_pb_number_counter title=”% SLA Driven” number=”95″ percent_sign=”off” _builder_version=”4.4.6″ title_font=”|700||on|||||” title_font_size=”19px” number_font=”|700|||||||” number_text_color=”#ffffff” number_font_size=”55px” background_layout=”dark” custom_margin=”22px||||false|false” custom_padding=”|23px||23px|false|true”][/et_pb_number_counter][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.4.6″ custom_padding=”||52px|||”][et_pb_row _builder_version=”4.4.6″][et_pb_column type=”4_4″ _builder_version=”4.4.6″][et_pb_text _builder_version=”4.4.6″ header_2_font=”|700|||||||” header_2_text_align=”center” header_2_text_color=”#4c4c4c” header_2_font_size=”36px”]

Quality & efficiency scoring

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Need a quote?

[/et_pb_text][et_pb_contact_form captcha=”off” success_message=”Thank you. We’ll be in touch soon!” submit_button_text=”Send me a quote!” _builder_version=”4.4.6″ background_enable_color=”off” custom_button=”on” button_text_color=”#ffffff” button_bg_color=”#5e3f9d” button_border_width=”0px” button_border_radius=”61px” custom_padding=”|25px||25px|false|true” hover_enabled=”0″ custom_css_contact_button=”padding: 8px 50px;” email=”admin@elscx.com”][et_pb_contact_field field_id=”Name” field_title=”Name” _builder_version=”3.16″ button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_contact_field][et_pb_contact_field field_id=”Email” field_title=”Email Address” field_type=”email” _builder_version=”3.16″ button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_contact_field][/et_pb_contact_form][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” module_id=”clients” _builder_version=”4.4.6″ background_enable_color=”off” custom_margin=”55px|||||” custom_margin_tablet=”” custom_margin_phone=”0px||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”1px|||||” custom_padding_tablet=”” custom_padding_phone=”0px||||false|false”][et_pb_row use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.4.6″ background_color=”#4854ae” width=”100vw” max_width=”3000px” height=”248px” custom_padding=”||0px|||”][et_pb_column type=”4_4″ _builder_version=”4.4.6″][et_pb_text _builder_version=”4.4.6″ header_2_font=”|700|||||||” header_2_text_align=”center” header_2_text_color=”#ffffff” header_2_font_size=”36px” max_width=”600px” module_alignment=”center” custom_padding=”68px|||||”]

Our Clients

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EBU support centre

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Managed online inbound retail cellular desk

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Managed online store and fulfilment

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Outsorced retail cellular desk

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Outsourced retail cellular desk

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Outsourced support centre

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Managed desk for Discovery Insure / Vodacom project

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Managed online retail pre-paid cellular desk

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Awards

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Vodacom COPS Business Partner of the Year 2019

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We’re proud to have been awarded the Most Responsive Business Partner in the Back-Office Support Space at the Vodacom COPs Awards.

The COPs awards recognise business partners who show outstanding commitment, achievement, excellence and exceeding expectations in contributing to the success of the Vodacom business.

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Contact us

Would you like us to assess your project requirement? Get in touch.

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