Services
Elevate your customer experience offering and support systems.
We are committed to ensuring that your team is well trained, geared up and inspired to grow your customer relationships.
Contact Centres
Expertly developed contact centres to provide world-class service to your customers.
Back office processing
You focus on growth while we take care of the admin.
Outbound Sales Initiatives
Lead generation – at scale – plus in-house sales and retention teams to take your business to the next level.
Quality Assurance and Training
e-Commerce Development Fulfilment
End to end solutions for e-commerce Development, Management & Product fulfillment.
A next-gen contact centre solution
In order to give your customer the best possible experience – and to achieve the best possible results for your business – we harness the power of everything from AI and robotics to chat bots and social networks.
“We harness the power
of everything”
4-Step Simplification: Our Process
1
EXPLORE & DEFINE
First, we ensure that we analyse and understand every detail of your business and its requirements. We then go on to explore your customers’ unique needs in order to map our route to providing them with a positive, memorable experience.
2
SELECTING YOUR DEDICATED EXPERT
As a team, we look at your vision and carefully select the ideal customer experience expert to help achieve your business goals.
3
TRAINING & GEARING
Our expert takes the time to understand your systems in great detail, and at the same time, we start gearing the best desk support agent for you.
4
WORLD CLASS SUPPORT
We’re proud to offer you world class, measurable support with SLA-driven outcomes.
Our success in numbers
Years of Excellence
Service Requests per year
Satisfied Customers
% SLA Driven
Quality & efficiency scoring
- Business Service Reuests 96%
- Quality Assurance 60%
- Response Time 95%
- SLA Driven 95%