Services

Elevate your customer experience offering and support systems.

We are committed to ensuring that your team is well trained, geared up and inspired to grow your customer relationships.

Contact Centres

Expertly developed contact centres to provide world-class service to your customers.

Back office processing

You focus on growth while we take care of the admin.

Outbound Sales Initiatives

Lead generation – at scale – plus in-house sales and retention teams to take your business to the next level.

Quality Assurance and Training

From processing to interacting with your customer, we ensure that your agents are effective brand ambassadors.

e-Commerce Development Fulfilment

End to end solutions for e-commerce Development, Management & Product fulfillment.

A next-gen contact centre solution

In order to give your customer the best possible experience – and to achieve the best possible results for your business – we harness the power of everything from AI and robotics to chat bots and social networks.

“We harness the power
of everything”

4-Step Simplification: Our Process

1

EXPLORE & DEFINE

First, we ensure that we analyse and understand every detail of your business and its requirements. We then go on to explore your customers’ unique needs in order to map our route to providing them with a positive, memorable experience.

2

SELECTING YOUR DEDICATED EXPERT

As a team, we look at your vision and carefully select the ideal customer experience expert to help achieve your business goals.

3

TRAINING & GEARING

Our expert takes the time to understand your systems in great detail, and at the same time, we start gearing the best desk support agent for you.

4

WORLD CLASS SUPPORT

We’re proud to offer you world class, measurable support with SLA-driven outcomes.

Our success in numbers

Years of Excellence

Service Requests per year

Satisfied Customers

% SLA Driven

Quality & efficiency scoring

  • Business Service Reuests 96% 96%
  • Quality Assurance 60% 60%
  • Response Time 95% 95%
  • SLA Driven 95% 95%

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