A World Class South African Outsourced Contact Centre for Sales, Retention & Customer Experiences
Delivering Exceptional Outsourced Customer Experiences, Cost Effectively
Contact Centres
Expertly developed contact centres to provide world-class service to your customers.
BACK OFFICE PROCESSING
You focus on growth while we take care of the admin.
OUTBOUND SALES INITIATIVES
Lead generation – at scale – plus in-house sales and retention teams to take your business to the next level.
QUALITY ASSURANCE AND TRAINING
From processing to interacting with your customer, we ensure that your agents are effective brand ambassadors.
ECOMMERCE DEVELOPMENT FULFILMENT
End to end solutions for e-commerce Development, Management & Product fulfillment.
A Next-Gen Contact Centre Solution
In order to give your customer the best possible experience – and to achieve the best possible results for your business – we harness the power of everything from AI and robotics to chat bots and social networks.
“Every company’s greatest assets are its customers, because without customers there is no company.”
Michael LeBoeuf, Business author and former management professor
4-Step Simplication: Our Process
1
Explore & Define
First, we ensure that we analyse and understand every detail of your business and its requirements. We then go on to explore your customers’ unique needs in order to map our route to providing them with a positive, memorable experience.
2
Selecting your dedicated expert
As a team, we look at your vision and carefully select the ideal customer experience expert to help achieve your business goals.
3
Training & Gearing
Our expert takes the time to understand your systems in great detail, and at the same time, we start gearing the best desk support agent for you.
4
World-class Support
We’re proud to offer you world class, measurable support with SLA-driven outcomes.
Our success in numbers
10
Year of Excellence
300,000
Service Requests per Year
65,000
Satisfied Customers
95%
SLA-Driven